Refund and Returns Policy

Return and Refund Policy

At Wearfitz Ltd, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help with easy returns and refunds. Please read our policy below to understand your rights and responsibilities.

1. Returns

We accept returns under the following conditions:

Eligibility: Items must be returned within 30 days of the delivery date.
Condition: Products must be unused, unwashed, and in their original packaging with all tags attached.
Non-Returnable Items: Certain items, such as personalized products or items marked as final sale, are non-returnable.

Steps to Initiate a Return:

Contact us at sales@wearfitz.shop with your order details and reason for return.
Once approved, we will provide you with the return address and instructions.
Ship the item back to us using a trackable method. Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong or defective item).

2. Refunds

Refunds are processed once we receive and inspect the returned item.

Approval: If your return is approved, the refund will be processed to your original payment method.
Processing Time: Refunds typically take 5-7 business days to appear on your account, depending on your payment provider.
Shipping Fees: Original shipping fees are non-refundable unless the return is due to an error on our part.

3. Exchanges

We do not currently offer direct exchanges. If you wish to exchange an item, please return the original product and place a new order.

4. Damaged or Defective Items

If you receive a damaged or defective product, please notify us within 7 days of delivery at sales@wearfitz.shop. Include photos of the issue for faster resolution. We will arrange for a replacement or refund, including any return shipping costs.

5. Late or Missing Refunds

If you haven’t received your refund within the stated timeframe:

Check with your bank or credit card provider, as processing times can vary.
If you still have not received your refund, contact us at sales@wearfitz.shop, and we will assist you.