Frequently Asked Questions (FAQs)
Welcome to the Wearfitz Ltd FAQ page! Here you’ll find answers to some of the most common questions about our products, shipping, returns, and more.
1. General Questions
Q: What does Wearfitz Ltd specialize in?
A: We specialize in high-quality leather jackets, oversized T-shirts, and leather shoes, offering a unique blend of comfort and style.
Q: How can I contact Wearfitz Ltd?
A: You can reach us via email at sales@wearfitz.shop or call us at +44 7766 226202.
2. Ordering and Payment
Q: What payment methods do you accept?
A: We accept major credit/debit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, and other secure payment methods available at checkout.
Q: Can I cancel or modify my order?
A: Orders can only be canceled or modified before they are processed. Please contact us immediately if you need assistance.
3. Shipping
Q: Do you offer free shipping?
A: Yes, we offer free shipping on all orders within the United Kingdom.
Q: How long does shipping take?
A: Orders are typically delivered within 3-5 business days after processing.
Q: Can I track my order?
A: Yes, once your order is shipped, you’ll receive a tracking link via email.
4. Returns and Refunds
Q: What is your return policy?
A: We accept returns within 30 days of delivery, provided the item is unused, in its original packaging, and with tags attached. For more details, visit our Return and Refund Policy page.
Q: How long does it take to receive a refund?
A: Refunds are typically processed within 5-7 business days after we receive and inspect your return.
Q: Are shipping fees refundable?
A: Original shipping fees are non-refundable unless the return is due to an error on our part, such as a defective or incorrect item.
5. Product Care
Q: How should I care for my leather jacket?
A: To maintain your leather jacket, store it in a cool, dry place away from direct sunlight. Use a leather conditioner periodically to keep it soft and prevent cracks.
Q: Are your oversized T-shirts pre-shrunk?
A: Yes, our oversized T-shirts are pre-shrunk to minimize shrinkage after washing.
Q: What is the best way to clean leather shoes?
A: Use a damp cloth to wipe away dirt and apply leather polish or conditioner for shine and protection. Avoid soaking in water.
6. Other Questions
Q: Do you offer gift cards?
A: Not at the moment, but we are working on introducing gift cards soon. Stay tuned!
Q: Do you offer international shipping?
A: Currently, we only ship within the United Kingdom. We are working on expanding our shipping locations in the future.
Still Have Questions?
If your question isn’t listed here, feel free to contact us!
📧 Email: sales@wearfitz.shop
📞 Phone: +44 7766 226202
📍 Address: 243 High Town Road, Luton, England, LU2 0BZ, United Kingdom
We’re always happy to help!
